Hi There! Hiring a car or campervan with JUCY is too easy but sometimes our customers have questions. Here are some of the most commonly asked questions. Answer not there? Get in touch!
USA: 1800 650 4180
NEW ZEALAND: 0800 399 736
AUSTRALIA: 1800 150 850
GERMANY: 0800 181 7169
NETHERLANDS: 0800 020 3516
CANADA: 1844 261 0376
UK: 0808 234 7261
To contact us directly : +64 9 929 2462
Will I be charged for the miles I drive?
Yes, You can pre-purchase one of our specified mileage packages, or you can go with unlimited miles.
Additional miles not pre-purchased, are calculated at US$0.25 per mile.
Your options include:
Unlimited miles - US$25 + tax per night
500-mile package - US$120 + tax
100 miles/night - US$12 + tax per night
JUCY gives you the green light to use your miles up in one day or across your hire, there is no set limit per day, but once you have used all your miles that you purchased, you will then be charged 25c per additional mile. This will be calculated at the end of your trip, when you return the vehicle.
Do my JUCY wheels have a bathroom or toilet?
Your JUCY Champ will come with the kitchen sink, but not the toilet or bathroom.
Check out KOA to find a campsite with everything you need.
Where can I stay in my RV?
There are some great spots to camp in your JUCY RV.
Check out some great options here. Enjoy the great outdoors! Sleep under the stars, enjoy that JUCY experience.
KOA have made it simple to take advantage of the JUCY deal – simply enter the discount code ‘JUCYRV’ as the Value Kard Rewards number in Kampsite to ensure you get the 10% discount off your stay automatically. Discount applies to the daily registration rate and is applied at check in – you’ll also need to show your KOA tag on your JUCY key ring. Check with specific KOA locations for details. Deal validity displayed on your key tag
Do you allow your campervans to Burning Man festival?
Burning Man Festival: 27 August 2017 – 4 September 2017
JUCY welcomes your trip to the Playa but there are a few extra things we need to let you know. When you are making your Burning Man booking you'll be asked to tick a box to confirm your trip and you'll also be asked to sign a form when you pick up stating whether you are attending Burning Man or not. Every year we have a few people that say there're not going when they are to avoid our fee but unfortunately Black Rock never lies and there are always traces of desert dust that will give the game away.
We get it, fees are lame, so why do we charge one? We charge a $700 Burning Man fee to go towards the mechanical wear and tear that our vehicles endure when traveling to one of the country's harshest climates. This is not a cleaning fee and we do ask that you return the vehicle to us as clean as possible as the Playa dust permeates many parts of our vans and our crew are unable to turnaround vehicles in their usual time frame.
Last year JUCY received most vehicles back to us in excellent condition and to thank you, we're now offering up to $350 back on your return if your JUCY van meets our cleaning standards. This means you'll pay $700 upfront (payable before pick up) and you may be eligible for a refund. Trust us, we want to give you that refund! You'll be given information on how clean we expect the vehicles to be and your friendly JUCY crew member will assess and credit back to you when you drop off your wheels. When you're cleaning, look at the vents, all corners of the living areas, kitchen and the Penthouse, as well as the engine - that dust gets everywhere! Please note that if your vehicle is returned dirty, then an additional cleaning fee of up to $500 may be charged.
We also need to let you know the following rules:
* Travel to Burning Man is at your own risk. JUCY will only be able to provide limited roadside assistance and any towing or repair costs will be billed to the renter.
* We provide generators to rent for $75 so plan accordingly.
* Remember - there is no water supply at the Burning Man Festival and the water in the fresh water tank is not suitable for drinking. Please take enough water and supplies - it's Burning Man 101.
You are expected to clean the vehicle the best you can prior to returning the vehicle, please also remember to fill up the fuel and empty the waste water tank before returning.
Any other questions, feel free to jump on live chat or call us on 1800-650-4180.
Can I take my pet with me on holiday?
Unfortunately, animals (excluding registered guide or assistance dogs) are not permitted in the vehicle at any time. However, JUCY encourage you to visit the wildlife and enjoy their company outside of the vehicles.
A maximum cleaning fee of $500.00 + tax, will be applied if animals are taken inside the vehicles. Please note this will also apply for registered guide or assistance dogs, if the vehicle is not returned clean.
When can I drop off?
Once you’ve had the time of your life, you can return your JUCY vehicle Monday to Saturday between 9am and 11am at the agreed time.
Branches are closed on Sunday’s but you’re welcome to drop off at any time but please note that an extra night’s rental will be charged.
Please note, a 'Late Return Fee' of $55 ($30 during 01 Nov - 31 Mar) will apply if the desired return time is between 12pm and 4pm.
Also, a full-day rental charge will be applied once the vehicle is more than 1-hour late.
JUCY want you to enjoy your vehicle to the last moment you’ve booked it for and therefore, there will be no refunds given for shortened rentals. Additionally, there will be no refunds for late pick up or early return of vehicles.
If you would like to return outside of the hours above, please contact our team directly 1800 650 4180.
How many people can I fit in a Champ?
The JUCY Champ allows space for 5 people – 5 seats and two double beds for 4 people to sleep.
How do I add an additional driver?
JUCY wants to ensure your safety is always the priority and additional drivers are free, which makes for safer driving. Also, having another driver to take the wheel allows you more time to enjoy the scenery.
To simply add an additional driver, ask one of our friendly staff members when you come in and pick up your JUCY wheels at your chosen branch, the additional driver must present their valid driver's licence to our staff and then the other driver can be added.
It's worth noting that as per our insurance rules, all drivers must be named on the agreement before driving to be covered.
What additional items do you have available for rent?
We have the following additional items available to rent
• GPS Satellite Navigation - $10 Daily
• Camping Chair - $10 each
• Child and Baby Seats - $40
• Camping Table - $20
• Personal Bedding Kit - Bedding and towel per two people- $50
• Provisioning Kit - Cooking Equipment and utensils - $115
• Solar Shower - $20
• Winter Pack - Includes 1x sub-zero sleeping bag, 1x thermos flask and a pair of hand warmers - $30 per person
• Generator - $75
• Heater - $25
• Snow-chains - $20
• Inverter - $20
Please note all items are subject to availability.
Do I have to pay a deposit to hire from JUCY?
When you hire your wheels from JUCY, you have two options:
- Pay a 20% deposit at the time of booking to hold your wheels for the big trip and pay the rest on collection.
- Pay in full at the time of booking, one less thing to worry about on collection and gets you on the road faster!
How do I make changes to my booking?
To make changes to your booking including extending your drop-off / return date, you will need to contact us by phone 1800 650 4180 or email (email@example.com).
Please note that any changes are subject to availability and approval by JUCY. Rates may also be re-calculated at the time of the amendment.
Do you offer relocation deals?
Yes, we sure do. Check out our current Relocations HERE.
What is the unpaid infringement process?
If you think you've incurred an infringement while you were out in your JUCY wheels, it's good to know our processes and any additional costs associated with the fine.
A failure to pay a Ticket or Toll received will result in a $50.00 processing fee from our offices.
Parking Tickets: These will always be placed under the windscreen wiper blade. The back of the ticket always has instructions on how to pay the ticket. You can pay online or over the phone with a credit card. You normally have 30 days to pay these tickets.
Speeding Tickets: A police officer will always hand you a physical ticket that you have 30 days to pay. The back of the ticket will explain where and how to pay the ticket.
Golden Gate Bridge: You need to pay this before crossing the bridge. There are two ways to pay this toll. The first way is to call the Golden Gate Bridge phone number 1-877-Bay-Toll or (1-877- 229-8655). The second way is to go online and pay.
Express Lanes/Fastrak: Around the Los Angeles and San Francisco Bay area. There are no cash lanes you have to have a prepaid pass to use the marked lanes. It is not something you pay right then or later. If you don’t have a pass you must use the normal lanes.
Links: Bay area Fastrak- http://www.bayareafastrak.org/vector/static/about/howit.shtml
LA and Palm springs - htttp://www.metroepresslanes.net/en/about/howit.shtml
SFO Oakland Bay Bridge, Richmond- San Rafael and San Mateo-Hayward Bridge
Florida Pay by Toll Lanes: If you find yourself in Florida, they have no cash lanes and are paid solely online. They will not always be noticeable, so you should just take a look online before leaving the state.